RETURNING RENTALS:

Due to COVID-19, we will not have a representative on campus during finals week to accept rental returns

A return label may be requested via email to thomascollegebookstore@bba-corp.com. Only ONE free label will be provided per term, so ensure that you are ready to return your books before submitting your request. 

LOCATE YOUR RENTALS:

  • On the back of all of our rental books, there is a sticker with the due date.
  • If you are unsure of the rentals you have out, sign in at the top right of the page. Then you can view your rentals under "My Rentals"

BOX THEM UP:

  • Please make sure that all items are packaged securely to prevent any damage during the shipping process. Fill any empty spaces with clean filler.
    • Thomas College Bookstore is not obligated to issue a refund for or take responsibility for return shipments that are lost or damaged due to poor packaging
  • Make sure to include as much information as possible so that we know who's return it is. Below is the information we can use to process your return:
    • Name
    • Address
    • Email address
    • Phone number
    • Order number

Please mail them to the below address:

Thomas College Bookstore

195 Mountain Pine Rd.

Hot Springs, AR 71913

Please send your return(s) via FedEx, UPS, or insurable U.S. Mail service.

Make sure to keep a record of any tracking information provided PLEASE DO NOT USE ANY OTHER SHIPPER TO RETURN YOUR RENTALS



RETURNING BOOKS FOR A REFUND:

In order to better facilitate the return process, return requests should be submitted via email to thomascollegebookstore@bba-corp.com.

  • You may return an item for any reason within 7 days of delivery provided the below conditions are met. 
  • If you initiate a return after 7 days of delivery, we will issue a partial refund depending on elapsed time and current buyback value. However, with proof of a schedule change, a full refund will be given during the first 30 days of classes.
  • Original shipping charges are non-refundable. We will refund the amount of the purchase only.
  • Refunds and exchanges for the following items will be handled on a case-by-case basis (still subject to the 7 day full-refund policy):
    • custom course material, eBooks, access codes and open software.
  • Items purchased must be postmarked on or before the 7th day from delivery confirmation.
  • Items must be returned in their original condition.
    • New course material must be returned in new, unopened condition in order to receive a full refund. All supplemental materials that were originally included must be returned and loose leaf items must be in the original shrink-wrap.
  • Books damaged in shipping may not be eligible for full refund.
  • Returns will be refunded in the form of the original payment method. If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information. Please allow up to 2 weeks for processing once the return shipment has been received.

Restocking fee

Thomas College Bookstore reserves the right to charge a 10% restocking fee on all returns. Of course, if the return is a direct result of an error on our part, we will waive the restocking fee.

Instructions

Please make sure that all items are packaged securely to prevent any damage during the shipping process (especially if items were purchased new.)

  • Fill any empty spaces with clean filler. (Packing paper, bubble wrap, etc..)(Please DO NOT use packing peanuts)
  • For your own benefit, we recommend that you send your return via FedEx, UPS, or insurable U.S. Mail service.
  • Make sure to keep any tracking information provided until you know your refund has been processed. 
  • Thomas Bookstore is not obligated to issue a refund for return shipments that are lost or damaged.

Please include as much of the following information in order to guarantee your return/refund is processed: (we will not be able to process a return without this information)

  • Name
  • Address
  • Email address
  • Phone number
  • Order number

Send returns addressed to THOMAS BOOKSTORE to the below address:

Thomas Bookstore

195 Mountain Pine Rd.

Hot Springs, AR 71913



LOCATION

Thomas College Bookstore
180 West River Road
Waterville, ME 04901
9015813731
thomascollegebookstore@bba-corp.com

HOURS

Reach us by Phone (501) 767-7780
Monday through Friday: 9am cst to 5pm cst

PLEASE USE THIS ADDRESS FOR SHIPPING RETURNS:
Thomas College Bookstore
195 Mountain Pine Rd.
Hot Springs, AR 71913

2021 © Thomas College Bookstore. All Rights Reserved.